Privacy Policy

You may have heard about the new General Data Protection Regulation (GDPR) that comes into effect on 25 May 2018. This new legislation is all about giving you greater control, security and transparency over your personal information – principles that we wholeheartedly support.

We want to keep your data safe and secure. When using our website and in every communication, this policy will explain how, why, what and where we store and manage your data.

We understand that privacy is important, so we carefully consider how your personal data is used.

Please read this notice carefully and ensure you understand all of it. If you do not accept and agree with the way we process your personal data you must let us know, using the contact details below.

What is personal data?

All data that relates to identifying an individual, directly or indirectly. This includes all data ou have given to us or that we have collected up to now.

Your rights:

As a data user, you have rights under GDPR and how we use and process your data. The right to:

be informed about how we collect and use your personal data
access the personal data we hold on you
rectify personal data we hold on you
be forgotten, you have the right to ask us to delete any personal data we hold on you
restrict how we process your personal data
obtain a copy of your personal data to re-use with another service or organisation
object to us using your data for a particular purpose

If you would like to contact us regarding how we process your personal data, please contact us using the details below. We will do our best to solve the problem. If we are unable to help, you have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office: https://ico.org.uk/concerns/.

Why we have your data:

we store your data as, at some point, you showed interest in the supply of a kitchen or bathroom.

What data we collect:

We may collect some or all of the following personal and non-personal data:

if you have entered information via our website; including information submitted via a webform
if you sent an email or made a telephone enquiry
this data includes any personal data that’s been submitted, including; name,business name, address, telephone number, postcode and email address.

What we do with your data:

All personal data is processed and stored securely for no longer than is necessary.

Purchasing a kitchen or bathroom

If you go on to purchase a kitchen or bathroom, we will store your data for 6 years as this means your details are on file if you have any queries.

If you go through the estimate process, but don’t go on to purchase a kitchen or bathroom, we will delete your data after six years. This means if you call up again to get a quote, we will use the previous information stored on you – but won’t use the data to contact you again.

By submitting your details and agreeing to our privacy policy, we are contacting you as a result of your submission and your interest in the product. This interest may also be expressed via a leaflet response, a call into our office or any other means where you have submitted your information or tried to make contact with us regarding information about a kitchen or bathroom.

Once you have submitted the details via our website, leaflet response or call we will try to make contact with you. If we can’t contact you first time, we will keep trying by using different means such as calling, emailing and texting. We will try to contact you regularly for up to four weeks after you have submitted your information, until we can get hold of you. This is due to your legitimate interest in getting information about a kitchen or a bathroom. After four weeks, your lead will be marked as ‘buried’ and we will no longer contact you.

We will comply with our obligations and safeguard your rights under GDPR at all times.Our use of personal data will always have a lawful basis, either because it’s necessary for our performance of a contract with you or because it is in our legitimate interest to offer you services that we reasonably believe you will have an interest in obtaining from us.We may use your data for the following purposes:

to make contact with you via phone when showing your interest in purchasing a kitchen or bathroom. This will be via the number you enter on our website, via email etc.
to contact you after submitting your information via our MB Kitchens & Bathrooms website
to send goods purchased via the website or our stores to supply you with the requested services
to reply to emails from you
we only use the data to benefit you. We will not send any unsolicited marketing or spam and will take all reasonable steps to ensure we fully protect your rights
you have the right to object to our legitimate interest and request that we delete it at any time.

How we store your data:

We only store your data for as long as we need to and/or as long as you consent for us to do so. Your data is stored as we offer a service and product to you, so it’s there just in case we need it to contact you. We anonymise the personal data we have on you, so we can only access it when you ask us to.

How we secure your data:

We take steps internally to ensure your data is kept safe and secure:

all MB Kitchens & Bathroom staff are committed to confidentiality
for any data that we have for orders made via the phone or direct debit information, we shred periodically to get rid of it
we ensure resilience of our processing systems and processes in place that help us restore personal data.

Do we share your data?

We do not and will not share any of your data with third party companies.

How can you access your data?

You have the right to ask for a copy of any of your Personal Data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. Please contact us for more details at accounts@mbkitchensandbathrooms.co.uk, or using the contact details below.You also have the right to ask us to rectify or erase your data.

Contacting us

If you have any questions about this Privacy Notice, please contact us by email at accounts@mbkitchensandbathrooms.co.uk using the title GDPR, or by post at Unit G, Linsford Business Park, Linsford Lane, Mytchett, Camberley, Surrey, GU16 6DJ. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.